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Roper Home Appliances

Roper Home Appliances Reviews

www.roperappliances.com
What is your customer experience with Roper Home Appliances?

Roper Home Appliances Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Roper Home Appliances has a 1.5 star rating from 9 reviews; overall sentiment is negative with most consumers dissatisfied and frequent calls for warranty service.

Key Takeaways for Future Customers

  • Many Roper Home Appliances reviews report poor product reliability for washers and dryers.
  • Expect trouble reaching customer service and delays getting warranty repairs.
  • Price cited as high relative to quality.

Negative Feedback / Risk Areas

  • Recurring customer complaints: appliances stop working, dryer not heating, fire incident risk, oil leaks.
  • Poor or nonexistent customer service and long hold times for warranty help.
  • Concerns about parts, repairs, and potential safety issues with Roper Washing Machine models.

Positive Feedback

Some reviewers note a decently priced model and a single user praising wash performance for accessibility needs.

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Media from reviews

Roper Home Appliances - Stove caught fire
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Show reviews that mention
washer machine washing machine dryer clothes roper warranty roper washing parts machines
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Helana A
map-marker Suwanee, Georgia

My washer stop working

My washer stop working, I don't know what is the problem please I need someone to check my washer as soon I have kids and I have too much clothes need wash it

Loss:
$200

Preferred solution: Deliver product or service ordered

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Josef Kib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stove caught fire

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AI Highlights
  • - Broiling bruschetta produced smoke.
  • - Bruschetta had black ooze.
  • - A line of fire came from broiler seam; I removed the food, now I'm scared to cook.
Roper Home Appliances - Stove caught fire

I was broiling my bruschetta and it started smoking and smelling weird. I had my eyeballs on it and thought maybe I didnt clean the stove well enough.

Next thing I know black *** started oozing on my bruschetta and smoke was coming. While my eyeballs were on the bruschetta, the seam at the top split and a line of fire came out.

I immediately took the food out, shut the broiler off and closed it. Fire went out but I am now scared to cook.

View full review
Elizabeth W Jag

Washer is making a terrible noise. It is the worst machine I have ever had

I need someone to call me and tell me what to do. This washer is the worst headache that I ever had. 910-540-****.

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy a Roper Washing Machine

View full review
Grace J Lmh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to reach anyone for the past 2 days to let them know about the issue we are having with the Roper Washing Machine we bought in Sept. 2020

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Oil leakage under washing machine

Need immediate help

Been trying to reach someone since yesterday morning, just keep hearing the music

Preferred solution: Washing machine repaired or replaced

User's recommendation: Terrible non existent customer service

View full review
Anonymous
map-marker Lebanon, Virginia

Unsatisfactory

AI Highlights
  • - On hold 33 minutes, hung up after calling back.
  • - Washer and dryer (Roper) cost $1,200; not working for a month and it has an 8-year warranty.

Was put on hold for 33 min thAn just hung up on tryed calling back same thing. Never did get through to anyone My washer an dryer I paid 12hundred dollars for my washer dont work now an has not worked for a month but cant reach no one to Servuce it.

The items are about 3 maybe 4 months old with a 8 year warranty. Well Im gping to go live real soon my local tv station an all over the internet of what a rip off this company is by the way the machine name is roper

User's recommendation: Don’t buy cause so far they don’t work an customer service sucks

View full review
Tina P Ltm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied

Ive had my Roper Dryer just a little over 3 years and the heating element has gone out 2 times already. Also, It does not dry my clothes like it should, I have to dry them a second time.

Preferred solution: Let the company propose a solution

View full review
Deanna S Eoo

Unacceptable, all of it

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Bought a brand new washer from lowes and less than 3 months later the washer doesn't work and I've now been on hold for half an hour. This WILL be fixed.

Loss:
$600
Pros:
  • Decently priced
Cons:
  • Does not work
  • Poor quality

Preferred solution: Fix the machine

User's recommendation: Don't buy from them.

View full review
Dennis R Qxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dryer not heating up just cold air

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Dryer is not 6 mths old and it stopped drying clothes yesterday, it will run but won't heat up. Registered under name Dennis Roberson.

Preferred solution: Let the company propose a solution

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Virginia L Pnf

I love the washing machine as a person in a wheelchair I find that it is the best washer I have ever had It cleans everything I just love it

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I live in the desert and we haul water Happy

Preferred solution: buy roper

User's recommendation: buy it it works the best

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Victor H Qbo
map-marker Rostraver, Pennsylvania

Washer stop working

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I have not had my washer a year and it stopped working and every appliance comes with a 1 yr manufacturer warranty so I want someone to come and fix it or send me a new one

Loss:
$450
Cons:
  • Poor quality and nonexistent customer service

Preferred solution: Let the company propose a solution

View full review
Shateria Big

Warranty and parts

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AI Highlights
  • - Waited about 15 minutes for a response.
  • - The last 10 minutes, a one-minute response was promised.
  • - No one answered the call; Dom, 503-580-****.

Waited for almost 15 minutes and the last 10 minutes was after getting a message saying it would be answered within one minute nobody ever did come on the phone if you think you can get around to it my phone number is 503-580-**** my name is Dom thank you

User's recommendation: Don't calls you can't get people on the phone

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Anonymous

Washing machine doesn't want to wash sometimes

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AI Highlights
  • - The washing machine only washes with small loads.
  • - Full loads cause it to stop and not wash.
  • - User asks if it can be fixed.

My washing machine is acting up only way it will wash is when you put small loads after it fill s up with full loads it will cut off and won't wash at all then i have to take out over half the clothes to get it to wash wanted to know if it could be fixed

Loss:
$500

Preferred solution: Let the company propose a solution

View full review
Teri B Tao

Buyers beware

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AI Highlights
  • - The dryer was defective and replaced after a loud noise.
  • - The washer won't drain; repeated service delays left me waiting.

I purchased a new Roper washer and dryer at Lowes in Sept 2019. The first time I used the dryer it made a terrible noise.

Dryer was defective and was replaced. now, 3 months later the washer will not drain. It took a week for a very incapable tech to come out who said it was fixed. The first time I used the washer it did the same thing.

Laundry is piling up at this point. And, it's Christmas. I made another appointment and had to wait yet again. The day of this last appointment I received a call saying that there was a computer error and they were all booked.

Guess who isn't getting service???? So now I wait on another service date. I guess the warranty will eventually run out while I wait and wait and wait and wait.

Note to Roper dealers...…….Don't sell this crap. Just send it to the dump

Cons:
  • Poor quality
Reason of review:
Damaged or defective

Preferred solution: Replacement

View full review
Karianna Dig

No human contact. Piece of garbage

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AI Highlights
  • - Brand-new washer and dryer came with the home and weren’t hooked up for 12 months.
  • - It pours hot water on all settings.
  • - Board is likely bad and costly.

I received a brand new washer and dryer as part of my home purchase. I did not hook it up until about 12 months ago and I have used to wash clothes for one person so definitely not heavy use.

All it does it pour out hot water no mater what the setting is on. My appliance repair friend it is probably the board which costs almost as much as the machines original price.

I will never purchase a roper. What a joke.

Loss:
$400
Cons:
  • Poor quality and nonexistent customer service
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

View full review
2 comments
Guest

They offered to pay for the parts and repair if I paid a $97 diagnostic fee. Mine was out of calibration but I was told by the repairman I should only use cold, regular and deep water wash.

This is poor quality and poor design. I am purchasing a new washer. Why have various settings if you can’t use them. I will never buy Roper or whirlpool again.

Nobody stands behind their products or even cares about the quality.

It’s all about money. So disappointed in the state of affairs in this world.

Kerron Mmi

update: They did contact me to tell me that they were going to contact me and requested my phone number, address, model and serial number. I sent that the next day and haven't heard a word since. Roper is a whirlpool product so I definitely will not purchase a whirlpool replacement.

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Fernando F Ugd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Will never purchase a roper product again

AI Highlights
  • - A small Roper washer cleaned well and had no modules, but a newer Roper bought for $400 broke within weeks, rusted after 4 months, and was scrapped.
Updated by user Jul 04, 2014

Roper appliances is the company

Original review Jul 04, 2014

I have owned several washing machines over the years but a small roper washing machine I had was great it washed everything clean as new and it did not have any modules,computers or any complicating parts to deal with that will only make everything more complicated as the maytag we returned for failure to clean properly, without having an agitator it was useless when it was time to retire the lil monster I decided to give roper a go again and that was $400 down the tubes the new unit broke down the first few weeks after purchase and after 4 months it had rusted to *** and it became unbalance,seeing that this was a mistake I trashed it for scrap metal which at this time it had very little metal and mostly plastic and rust I have seen over the years the *** we are forced to buy due to poor,cheap worthless materials but this takes the cake my friend this roper washing machine was the biggest ripoff I have experience in a very long time.

Loss:
$400
View full review
1 comment
Mandy Pvn

Dear popo56, Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information.

We regret that you are not totally satisfied with your Washer. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions.

We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you

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