Helana A
map-marker Suwanee, Georgia

My washer stop working

My washer stop working, I don't know what is the problem please I need someone to check my washer as soon I have kids and I have too much clothes need wash it
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Loss:
$200

Preferred solution: Deliver product or service ordered

Josef Kib

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Verified Reviewer

Stove caught fire

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Roper Home Appliances - Stove caught fire
I was broiling my bruschetta and it started smoking and smelling weird. I had my eyeballs on it and thought maybe I didnt clean the stove well enough. Next thing I know black *** started oozing on my bruschetta and smoke was coming. While my eyeballs were on the bruschetta, the seam at the top split and a line of fire came out. I immediately took the food out, shut the broiler off and closed it. Fire went out but I am now scared to cook.
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Elizabeth W Jag

Washer is making a terrible noise. It is the worst machine I have ever had

I need someone to call me and tell me what to do. This washer is the worst headache that I ever had. 910-540-****.
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy a Roper Washing Machine

Grace J Lmh

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Verified Reviewer

Unable to reach anyone for the past 2 days to let them know about the issue we are having with the Roper Washing Machine we bought in Sept. 2020

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Oil leakage under washing machine Need immediate help Been trying to reach someone since yesterday morning, just keep hearing the music
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Preferred solution: Washing machine repaired or replaced

User's recommendation: Terrible non existent customer service

Anonymous
map-marker Lebanon, Virginia

Unsatisfactory

Was put on hold for 33 min thAn just hung up on tryed calling back same thing. Never did get through to anyone My washer an dryer I paid 12hundred dollars for my washer dont work now an has not worked for a month but cant reach no one to Servuce it. The items are about 3 maybe 4 months old with a 8 year warranty. Well Im gping to go live real soon my local tv station an all over the internet of what a rip off this company is by the way the machine name is roper
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User's recommendation: Don’t buy cause so far they don’t work an customer service sucks

Tina P Ltm

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Verified Reviewer
| map-marker Moss Point, Mississippi

Dissatisfied

Ive had my Roper Dryer just a little over 3 years and the heating element has gone out 2 times already. Also, It does not dry my clothes like it should, I have to dry them a second time.
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Preferred solution: Let the company propose a solution

Deanna S Eoo
map-marker Bumpass, Virginia

Unacceptable, all of it

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Bought a brand new washer from lowes and less than 3 months later the washer doesn't work and I've now been on hold for half an hour. This WILL be fixed.
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Loss:
$600
Pros:
  • Decently priced
Cons:
  • Poor quality
  • Does not work

Preferred solution: Fix the machine

User's recommendation: Don't buy from them.

Dennis R Qxb

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Verified Reviewer

Dryer not heating up just cold air

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Dryer is not 6 mths old and it stopped drying clothes yesterday, it will run but won't heat up. Registered under name Dennis Roberson.
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Preferred solution: Let the company propose a solution

Virginia L Pnf

I love the washing machine as a person in a wheelchair I find that it is the best washer I have ever had It cleans everything I just love it

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I live in the desert and we haul water Happy
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Preferred solution: buy roper

User's recommendation: buy it it works the best

Victor H Qbo
map-marker Rostraver, Pennsylvania

Washer stop working

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I have not had my washer a year and it stopped working and every appliance comes with a 1 yr manufacturer warranty so I want someone to come and fix it or send me a new one
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Loss:
$450
Cons:
  • Poor quality and nonexistent customer service

Preferred solution: Let the company propose a solution

Anonymous

Washing machine doesn't want to wash sometimes

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My washing machine is acting up only way it will wash is when you put small loads after it fill s up with full loads it will cut off and won't wash at all then i have to take out over half the clothes to get it to wash wanted to know if it could be fixed
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Loss:
$500

Preferred solution: Let the company propose a solution

Shateria Big
map-marker Puyallup, Washington

Warranty and parts

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Waited for almost 15 minutes and the last 10 minutes was after getting a message saying it would be answered within one minute nobody ever did come on the phone if you think you can get around to it my phone number is 503-580-**** my name is Dom thank you
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User's recommendation: Don't calls you can't get people on the phone

Teri B Tao

Buyers beware

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I purchased a new Roper washer and dryer at Lowes in Sept 2019. The first time I used the dryer it made a terrible noise. Dryer was defective and was replaced. now, 3 months later the washer will not drain. It took a week for a very incapable tech to come out who said it was fixed. The first time I used the washer it did the same thing. Laundry is piling up at this point. And, it's Christmas. I made another appointment and had to wait yet again. The day of this last appointment I received a call saying that there was a computer error and they were all booked. Guess who isn't getting service???? So now I wait on another service date. I guess the warranty will eventually run out while I wait and wait and wait and wait. Note to Roper dealers...…….Don't sell this crap. Just send it to the dump
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Cons:
  • Poor quality
Reason of review:
Damaged or defective

Preferred solution: Replacement

Karianna Dig

No human contact. Piece of garbage

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I received a brand new washer and dryer as part of my home purchase. I did not hook it up until about 12 months ago and I have used to wash clothes for one person so definitely not heavy use. All it does it pour out hot water no mater what the setting is on. My appliance repair friend it is probably the board which costs almost as much as the machines original price. I will never purchase a roper. What a joke.
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Loss:
$400
Cons:
  • Poor quality and nonexistent customer service
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

2 comments
Guest

They offered to pay for the parts and repair if I paid a $97 diagnostic fee. Mine was out of calibration but I was told by the repairman I should only use cold, regular and deep water wash.

This is poor quality and poor design. I am purchasing a new washer. Why have various settings if you can’t use them. I will never buy Roper or whirlpool again.

Nobody stands behind their products or even cares about the quality.

It’s all about money. So disappointed in the state of affairs in this world.

Kerron Mmi

update: They did contact me to tell me that they were going to contact me and requested my phone number, address, model and serial number. I sent that the next day and haven't heard a word since. Roper is a whirlpool product so I definitely will not purchase a whirlpool replacement.

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Fernando F Ugd

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Verified Reviewer
| map-marker Fort Myers, Florida

Will never purchase a roper product again

Updated by user Jul 04, 2014

Roper appliances is the company

Original review Jul 04, 2014
I have owned several washing machines over the years but a small roper washing machine I had was great it washed everything clean as new and it did not have any modules,computers or any complicating parts to deal with that will only make everything more complicated as the maytag we returned for failure to clean properly, without having an agitator it was useless when it was time to retire the lil monster I decided to give roper a go again and that was $400 down the tubes the new unit broke down the first few weeks after purchase and after 4 months it had rusted to *** and it became unbalance,seeing that this was a mistake I trashed it for scrap metal which at this time it had very little metal and mostly plastic and rust I have seen over the years the *** we are forced to buy due to poor,cheap worthless materials but this takes the cake my friend this roper washing machine was the biggest ripoff I have experience in a very long time.
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Loss:
$400
1 comment
Mandy Pvn

Dear popo56, Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information.

We regret that you are not totally satisfied with your Washer. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions.

We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you

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